Vehicles & Assets
The Vehicles & Assets page allows you to monitor assets in your fleet and adjust settings for individuals or groups as needed. Each asset in your fleet is displayed in a list format, with key information displayed alongside the asset name. Icons beside the asset name represent different statuses:
Selecting an asset from the list allows you to enable and configure driver feedback, view the asset on the map, or adjust asset settings. These features allow you to customize feedback for each asset in your fleet based on unique needs and to monitor your fleet at a single glance.
The Vehicles & Assets page (Menu > Vehicles & Assets) displays the assets in your database and allows you to add new assets or to modify the settings of existing ones. The Vehicles & Assets page also allows you to show, hide, or rearrange columns to organize your assets — currently in Feature Preview. You can customize the information display for your assets using the Column option on the far right.
Adding an Asset
Click Add and select Add asset. The Add Asset page allows you to pair your telematics device serial number with a description of your asset. Select OK at the top of the page to complete your addition. You can also add an asset into the application without a serial number, but the functionality will be limited.
Note: Some vehicles sound an alert if any On-Board Diagnostic (OBD) third-party device requests data via the OBD port while the vehicle is locked and the ignition is off. As of firmware version x.27.x, Telematics Device version 9 disables this alert by default in order to provide full access to data according to the rate plan, without risk of sounding the alert. For more information, including how to verify and control the alert’s status, please consult the OBD Port Audible Alert FAQ.
Importing Multiple Assets
Multiple assets can be imported at the same time using the Quick Import tool. Select Add and then Quick import to open a new dialog. In the text field, enter one device serial number, along with a brief description of the device — per line. You also have the option to include the VIN/PIN number when importing assets. Click Import to begin importing your devices.
Note: If an asset does not have a VIN, OEM data providers will assign a unique PIN to the asset. Common examples of assets without VINs include earth-moving equipment such as bulldozers and excavators.
Requesting Replacement Devices
When devices in your database become eligible for replacement, you can request a replacement directly from the application. You can view which devices are eligible for replacement by clicking the Show dropdown menu in the top menu on the Vehicles & Assets page, and selecting Require replacement. All assets equipped with devices eligible for replacement are marked with a red icon.
To make a replacement request, select the devices you would like to replace and click Request replacement from the top menu. The application automatically determines whether each device you select is eligible for a free replacement; devices that are not eligible are highlighted in red for your convenience. If you are satisfied with the list of devices for replacement, click Send request at the bottom of the popup window to complete your request.
Note: The device replacement feature is only available for databases that include devices eligible for replacement. If your database does not contain eligible devices, this feature will remain unavailable.
Editing an Asset
Select an asset from the list to access the Asset Edit page. Here you can edit the device information, the driver feedback options, Wi-Fi settings, and the groups to which the asset belongs.
Note: Wi-Fi functionality is only available on Telematics Device Version 9+. You must first accept the Wi-Fi EULA (End User License Agreement) to access these settings. For instructions on how to enable and connect to the Wi-Fi hotspot, click here.
The Asset tab of the Asset Edit page provides basic options for configuring the telematics device for your vehicle. Many of these settings are automatically populated for you (such as device type), but others can be customized for your needs.
Clicking the Current Status and Installation Info button opens the Device Status page. This page shows a variety of information about the device, including its last engine record, the time of its last communication, and a timeline of the device’s installations.
If you have made changes to your device settings during your session, a message displays across the top of the screen explaining that changes are pending. When the device has been updated and the changes are made, the message disappears.
Audible in-vehicle alerts can improve the on-road driving behavior of your drivers by notifying them of unsafe or potentially risky driving events. You can configure alerts under the Driver Feedback tab to sound on a number of events, including unbuckled seat belts or speeding. If an event is triggered, the driver will need to correct their on-road behavior for the alert to cease.
While all driver feedback settings are enabled and disabled using an On/Off toggle, individual settings may have specific input fields for fleet managers to set a minimum threshold for feedback.
Most settings are self-explanatory. Adding feedback for excessive idling requires the fleet manager to designate an acceptable length of time, after which the device will register idling as excessive. The speed warning similarly requires specifying a speed at which the vehicle is considered to be speeding.
The dangerous driving feedback setting is adjusted using a sliding scale and three vehicle classes: Passenger Car, Truck/Cube Van, and Heavy-Duty. Passenger Car refers to ordinary passenger vehicles; Truck/Cube Van to typical delivery type trucks or other step-side vans; and Heavy-Duty to larger box trucks and tractor trailers. Since extensive testing has revealed that these different classes of vehicles react to G-forces differently, the sliding scale allows you to customize the feedback precisely for each vehicle in your fleet.
The table below provides guidelines for the average G-force exertions for various vehicle classes. While the default values found in the application are generally suitable, they are easy to customize.
Note: When viewing Harsh Cornering, negative values represent acceleration to the right and positive values represent acceleration to the left.
We recommend starting in the middle of the specific vehicle class and adjusting from there based on fleet objectives and the unique aspects of your fleet. As the slider moves from left to right through all the vehicle classes, the monitoring becomes more sensitive. When the slider is set to the least sensitive setting for passenger vehicles (far left) it is using the most lenient monitoring and only the most aggressive events will trigger driver feedback.
The function and location of the vehicle in question are key factors in adjusting the sensitivity of driver feedback. For example, an ambulance is likely to be more closely monitored than a delivery truck, while an urban vehicle is likely to be more sensitive than an off-road vehicle. We recommend that the fleet manager monitor the readings and adjust sensitivity based on their real world experience.
The Groups tab of the Asset Edit page allows you to add that particular asset to existing company groups. You can also choose to add the asset to a messaging status group to allow driver behavior notifications to be sent to that asset.
Messaging status groups allow drivers with Garmin-equipped vehicles to notify their team of changes to their working status using common statuses. For example, when a driver has completed a task and requires new work, they can set their status to available. This status update can then be used by dispatch to select the most relevant driver for a task based on availability as well as location.
Other common statuses are:
- Available, Busy, Do not disturb;
- Assistance needed;
- Emergency; or
To use messaging statuses, you must first create the appropriate groups using the Groups page. For more information on creating groups, see here.
Once you have created the appropriate groups, you can add them to an asset under the Groups tab of the Asset Edit page. Simply select the statuses you want to apply to the asset from the Messaging status groups dropdown menu.
Each asset can have up to four available statuses for the driver to select from.
Once the statuses are saved, the driver’s in-vehicle Garmin will be updated. They can set their current status by selecting Quick Message. When viewing the map, driver status will be displayed in the information popup when hovering over their current location.
The Service plan tab displays the various plans offered with the Fleet Management application and the features of each at a glance. The current plan associated with the asset is highlighted in blue for easy comparison with other plans.
Extended Services (Feature Preview)
The Extended services tab allows Administrators to extend telematics device data from their vehicles to databases from other organizations.