Tracking Vehicles

Example A — Time Spent Idling Before and After Driving

Example B — Time Spent Idling in One Trip

Example C — Time Spent Idling During Two Trips

Types of Tracking

Standard Tracking

Active (Near Real-Time) Tracking

No Tracking (Personal Mode)

Trips History

Mapping Archived (Historical) Trips

Show Replay

Trip Summary

Area Activity Search (Feature Preview)

Tracking Vehicles

Vehicles installed with a Telematics Device generate automatic save records called trips when the vehicle is driven. Depending on the vehicle in which your Telematics Device is installed, an individual trip will be based on many factors.

A trip is defined as the vehicle's activity from the time it begins moving to the time it finishes a stop. A stop is recorded when the vehicle ignition is turned off, or when the vehicle has a speed of less than 1 km/h for more than 200 seconds. Short stops lasting less than 200 seconds are not counted as stops if the ignition is not turned off (such as stopping for red lights). A trip starts the first time a vehicle moves because vehicles may, at any time, be started and remain stationary for a period of time.

The Telematics Device can also detect when a vehicle is idling; that is, when the engine is running while the vehicle remains stationary. Idling that occurs before a trip starts is included as idling time for the previous trip.

Due to differences in vehicle manufacturers, it is not always possible to determine if the vehicle ignition is turned on or off. For this reason, the Telematics Device attempts to detect the engine running in the following three ways:

      • When the engine "ON" status is detected via the CAN bus;
      • When there are voltage fluctuations (where no CAN is available); and
      • When movement is detected (where neither RPM nor voltage fluctuation are detected.)

The following examples illustrate how trips are calculated.

Example A — Time Spent Idling Before and After Driving


In this example, let’s assume time A and D are times spent idling. Therefore:

Previous trip idle time = A

Current trip = B + C + D

Current trip idle time = D

Example B — Time Spent Idling in One Trip


In this example, let’s assume time B and D are times spent idling. Therefore:

Current trip = A + B + C + D

Current trip idle time = B + D

Example C — Time Spent Idling During Two Tripsunnamed__1_.png

This example, A+B is the first trip, and C+D is the second trip. The idle times are B and D where B is attributed to the first trip, and D is attributed to the second trip.

Types of Tracking

Standard Tracking

Locations of assets on the map are refreshed every 15 seconds, based on the last known position of the telematics device. If the position cannot be transmitted (due to issues such as underground garages or poor coverage, for example) the display update may be delayed. You can obtain more information by hovering your cursor over the asset to display the status, name, and address of the device.

Active (Near Real-Time) Tracking

Devices subscribed to an Active Tracking plan deliver positional updates at a higher frequency. With Active Tracking, asset locations are refreshed every second for up to 20 moving assets displayed on the map, providing continuous animated movement. Live server-side driver alerts are also enabled by turning Active Tracking on.

Note: Active Tracking is only available on the ProPlus plan. By turning this feature on, devices subscribed to the Pro plan are automatically upgraded to the ProPlus Plan (with all associated charges.)

No Tracking (Personal Mode)

Personal mode allows drivers and fleet managers to temporarily hide asset tracking in the Fleet Management Application. When Personal Mode is assigned to an asset, features that use GPS such as position, trips and speed profiles are hidden, while features that do not use GPS such as engine and accelerometer data remain visible. Since GPS data is not accessible in Personal Mode, other features such as reports may not function as expected.

Personal Mode is intended for market-specific cases in which the driver requires intervals of privacy such as using a work vehicle for personal time. Personal Mode should not be used in conjunction with compliance features such as Hours of Service (HOS) or International Fuel Tax Agreement (IFTA) reporting.

There are two ways to enable Personal Mode:

Exception Rules

Set conditions to automatically turn Personal Mode on and off, e.g. after work hours rule.

Marketplace Add-In 

Install the Personal Mode Add-In to manually toggle Personal Mode on and off while using the Fleet Management Application, or the Drive App.

For more information on using Personal Mode, refer to the Personal Mode User Guide.

Trips History

Within the application, you have access to the real-time locations of your fleet as well as a full history of where each asset has been. You can use this feature to view and manage previous asset activity. Click the Trips history button to work with archived asset (historical) tracking.

When using Trips History, your selected assets display their trips automatically. The table shows driving time and stopped time for each trip in separate rows.

Stops are labelled with the zone name (if the stop occurred within a known zone), or with the stop address. The stop duration and the idling time are listed to the right of the label.

Driving time has no label but is highlighted with a gray background. It shows the times at which the asset was driven, the duration of driving, and the distance driven.


Note: Zone names are used in addition to addresses after you have created zones for customers’ locations, workplaces, or other places of interest.

If the location is a zone, the page displays a colored zone icon next to the zone name. In the example above, the green zone icon indicates a Home zone, while the orange zone icon indicates a Work zone.

The list of trips also shows when the vehicle arrived, how long it was stopped for, how long the trip lasted, and the distance that was driven over the course of the trip. 

Mapping Archived (Historical) Trips

Selecting an individual trip adds the trip to the map. Selecting additional trips will show all the selections simultaneously. The selected trips do not need to be consecutive. Selected trips are numbered to the left of their address or zone name indicating the trip’s order in the sequence. The number corresponds to the number indicated on the map. In the example below, 3 trips are selected.TripHist-3stops.png

Tip: Easily add all trips for the day by selecting the date button.

Click the ellipsis tool to the right of each trip to view options to Edit device, Assign driver, Show speed profile for that trip, or Show Log Data and Collisions. For more information on editing a device, click here. For more information on a vehicle’s speed profile or log data, click here.

An automatic legend is shown at the bottom of the map which denotes important events along the trips.

The stops and the exceptions that occurred during the trip are shown on the map. You can filter the exceptions on the map by selecting or deselecting one of the areas from the smart legend.


The trail line of the vehicle is color-coded with the exception type which occurred. When multiple exceptions occur, the color will alternate in a banding pattern. If the exception line is too short to be visible, a warning triangle is used in its place.

The direction of travel along the trip is denoted with arrows. A star with a number indicates a stop inside of a known zone, and a square with a number indicates a stop outside of a known zone. 

Note: A star is only visible to members of the group in which the zone was published. If the device is not a member of the group, the zone is unknown and the stop remains a square. For more information about map icons, click here.


By moving your mouse along the trip, additional information about your selection is displayed including:

      • Asset name
      • Time, date, and address
      • Movement status
      • Exceptions
      • Road speed

If the telematics device does not record any GPS coordinates during a span of the trip, this segment is estimated and displayed in a different color. When you hover your mouse over this segment, a message says it is estimated.



When viewing trips on a map, the main menu automatically collapses to allow for more room to view the map. To re-open the main menu, click the arrow located above the main menu.

Note: You can choose to view the vehicle’s previous trip as well as the vehicle’s current position during a trip in progress at the same time by setting Always show latest trip and current trip in progress to On from the Options menu.

Show Replay

The Replay feature allows you to replay trips for single or multiple vehicles to better understand how the trip progressed. From the Trips History screen, select the trips you want to replay and choose Show replay from the Map options dropdown list. While watching the animated trip history you can click play or pause at any time. You can also change the replay speed and use the timestamp bar to jump to a desired section of the trip.

Trip Summary

From within the Trips history view, click the Summary button to view summarized trip information for your fleet.


The trip summary view allows you to compare essential driving data for your entire fleet. By default, the asset list is sorted based on the distance driven for the specified time period. The chart on the right side shows the duration of stops inside customer, office, home, and non-customer zones.

Area Activity Search (Feature Preview)

From the Map, you can explore what activity occurred in a selected area during a specific period of time, by zooming in to that area. Click your desired location, select Area Activity, and enter a date and time range. The application opens the Trips History page, where you can see which assets were active in the area and any trips that occurred during that time.

Note: You may need to adjust your zoom level before the Area Activity feature becomes available.Activity_and_Trips_Summary_Report.png

Examine where the driver is spending their time by hovering your mouse over the pie chart. Hover your mouse over the green distance line of each driver to see the percentage of distance compared to the longest distance traveled.



You can examine the idle time compared to the overall drive time by hovering over the pink line.


Download the full Trip Summary Report using the Report option in the top menu.


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